Sri's Diary

Herzberg's Theory: A Common Law Not So Common Ever since I first learned about Herzberg’s Theory it only reaffirmed my belief that both hygiene factors and motivating factors define the sustainability and success of any organization. An organization cannot buy into part of this theory and fulfil either hygiene factors or motivating factors. Both aspects are equally important and only together the purpose could be accomplished. The theory lists following as hygiene factors: Working conditions Salary Personal Life Relationships at work Security Status If not all of the above mentioned factors, a significant majority could be directly affected by employer. Irrespective of size of organization and the immediate team, hygiene factors play a crucial role in ensuring that employees are not dissatisfied. The factor of relationships with colleagues is mentioned here but I believe soft skills determine or at least play a significant role in shaping up relationships am...

Start-Ups & TQM Total Quality Management (TQM) helps a business to ensure adherence to quality and to meet customer as well stakeholders’ expectations. It is such a powerful concept that allows not just a particular area of an organization to be excellent but the entire functioning and delivery. I always held the view that TQM becomes a scarce concept only in large, multi-unit organizations. In a typical large organization with several verticals, focus on TQM potentially becomes a rare thing because it is just not part of the organizational culture from Day 1 and it becomes a very complex and humungous task to implement in a grown up organization. The lack of TQM could reflect at many different levels and across functions, for example from Business Development to Human Resources Management and within a team in one vertical to handling customers and external stakeholders. Small day to day operational aspects such as to prepare for a meeting with a potential business p...